Skit, Voice AI startup bags $23 million led by WestBridge Capital
By MYBRANDBOOK
Skit, formerly known as Vernacular.ai has secured $23 million as part of its Series B funding, led by WestBridge Capital to fuel the next level of growth and product evolution.
The company developed its AI-based voice automation platform VIVA, short for Vernacular Intelligent Voice Assistant, which enables corporations to automate 90% of their call center operations powered by Natural Language Understanding (NLU) technology. VIVA covers more than 16 languages and 160 dialects.
The investment also saw participation from Kalaari Capital and Exfinity Ventures, Angelist syndicate led by Aaryaman Vir Shah from Prophetic Ventures and Letsventure syndicate led by Sense AI. Skit will use the fresh funding for sales, marketing, further R&D to strengthen its personalized solutions and voice products, as well as its global expansion.
Skit Co-Founder and CEO Sourabh Gupta, said, “Traditional voice-based call center service is difficult and costly. This is where artificial intelligence and voice technology have presented an opportunity for enterprises to overcome the challenges of scale and engagement at their customer contact centers. Customers have a natural tendency to prefer voice call support over other self-service channels and this has led to the increase in pressure on the traditional interactive voice responses (IVR) systems and support agents to respond to all incoming queries.”
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