MY BRAND BOOK Byju joseph, CTO - Future Generali India Life Insurance Co. Ltd

Byju joseph, CTO - Future Generali India Life Insurance Co. Ltd

By MYBRANDBOOK

‘CIOs can actively contribute to an organization’s growth in the current technological scenario’

Commitment as a Tech Head
Technology powers today’s global economy. In today’s knowledge-based economy, the function of the chief information officer (CIO) is becoming increasingly complex and multi-dimensional. It’s hard to imagine a modern business that doesn’t rely on technology to serve its customers, transact with partners, and enable employees to work effectively and efficiently.

Experience Cell
As we embark upon this journey of adoption of new technologies, some of the areas that may require attention include skill and capacity building. The availability of key skills (innovation, problem-solving methodologies, creativity, leadership and adaptability) is the key concern for growth prospects. Hence, we should invest in building distinctive capabilities that give us a competitive edge.

We at Future Generali, work with niche start-ups that are addressing specific problems, thus creating and empowering a holistic ecosystem.

Key Priorities
CIOs are highly skilled professionals, who using technical expertise to “Run the IT engine” working 24/7 while simultaneously using creative skills to facilitate the innovative use of new technologies for growth and customer engagement. This journey involves proactively and continuously looking for what’s happening around and turning that to your competitive advantage.

We are looking to offer solutions targeted towards improving customer on-boarding experience, retention and the complete customer life cycle with greater engagement, AI, robotic process automation (RPA) and IoT powered by customer data captured using different sensors, wellness program etc.

Some other priorities are –
• Engage middle and senior managers to co-create innovative solutions in partnership with vendors. Introducing collaborative tools and self-service portals to reduce human capital costs.
• Actively engaging with vendors, industry bodies, experts and thought leaders to understand strategic trends in the industry to leverage innovative opportunities.

I firmly believe that the current technological advancements provide excellent opportunities for CIOs to actively contribute to shaping better enablement of customer engagement, business strategies and growth. Along with IT and marketing, the CIO can align to capture innovative ideas for building customer loyalty, creating a differentiated customer experience and strengthening the brand.

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