Netizen seeking petition to retract the 10-minute delivery feature on tech companies
By MYBRANDBOOK
A netizen has planned to launch an online petition to force several tech companies including Swiggy, Zomato-backed Blinkit, Reliance-backed Dunzo and Zepto to roll back their ambitious 10-minute delivery project, saying that it was “never the need of the consumer”.
The petitioner highlighted that this just fuels impulse buying and does very little to “safeguard the delivery partner”. “Everyone was doing just fine by getting their groceries delivered in bulk in a day or two, or buying them from their neighbourhood Kirana store,” the petitioner added.
“I opened my door and saw the delivery boy drenched, his raincoat muddy. He handed me my order, and started limping towards the stairs. I asked him what was wrong, so he told me he had been in a minor accident. The reason? He was speeding to deliver my order in under 10 minutes,” the person wrote in the petition.
The National General Secretary of Indian Federation of App-based Transport Workers (IFAT) Shaik Salauddin also emphasised that the delivery partners are under immense pressure to make deliveries under 10 minutes or else they will be penalised.
To avoid bad reviews or penalties, the delivery partners are forced to resort to breaking traffic rules and over-speeding that does make them more prone to accidents. The larger problem here is that there is no clarity on what the company’s plan of action would be in case a partner is injured while making deliveries.
Speaking on it, Blinkit has assured, “Our network design ensures stores are located within 2 kms of the customer. With this density of stores, our partners don’t need to break any traffic rules to deliver orders under 10 minutes and we don’t incentivise them on speed of delivery at all. We also provide medical and life insurance cover to all our delivery partners in case of a rare unfortunate incident.”
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